Is Your Business Losing Money Because Employees Can’t Use Tech?

Josh
July 10, 2024

Share This Post

Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. It’s also necessary to stay competitive in today’s technology-driven business world.

But that promise can turn into a financial nightmare if you neglect two important things. These are employee training and change management. You can end up losing money simply because employees can’t use their technology.

When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on for common staff technology issues as well as the solutions.

Lack of Technology Training

Imagine investing in a top-of-the-line CRM system, then you see your sales team floundering instead of excelling. You were expecting the CRM to make their jobs easier, but they can’t find key features, struggle with data entry, and miss deadlines.

Why? Because they haven’t been properly trained on the new software. This scenario plays out in countless businesses. It leads to the following costs:

Lost Productivity

Employees fumbling with unfamiliar tech lose valuable work time. Imagine the lost sales opportunities if your team can’t process orders or can’t generate reports due to inadequate training on the new CRM.

Costly Errors

Confusion and frustration lead to mistakes. Inaccurate data entered into the new system requires time and money to fix. This impacts budgets and potentially damages client relationships.

Demotivation and Resistance

Struggling with a new system is demoralizing. Untrained employees might resist using it altogether. They can cling to outdated (but familiar) methods. This hinders adoption and negates the benefits of the new tech.

Failing to Manage the Change

New technology disrupts workflows. Without proper change management, employees feel overwhelmed and insecure. Change management is looking at the “human” side of change. It’s about helping employees understand why things are changing as well as providing training, support, and other engagement. The goal is to help them transition successfully.

Organizations using change management are 67% more likely to achieve desired project outcomes.

When companies neglect change management, the following can happen.

Low Morale

Change can be stressful. Employees can feel lost and undervalued, especially due to a lack of clear communication and support during the transition. This can lead to low morale and a negative work environment.

Shadow IT

Employees may feel the new system isn’t meeting their needs. This can cause them to resort to using unauthorized tools (shadow IT). This creates security risks and undermines the investment in the new technology.

Resistance to Future Improvements

A negative experience with a tech rollout can make employees wary of future changes. This can hinder innovation as well as make it difficult for the company to adapt to evolving market trends. Without change management, employees tend to get “change fatigue.” This can make them less productive.

Building a Bridge to Success

The key to unlocking the true value of new technology? It lies in effective training and change management. Here’s how to avoid the negative costs and get the full benefits from your tech.

Invest in Comprehensive Training

Don’t treat training as an afterthought. Yes, some tools say they’re easy to use, but people have different tech literacy levels. Some may pick up things quickly, but many don’t. There’s no replacement for targeted training on a business application.

Develop a tailored training program that goes beyond basic features. Include video tutorials, hands-on workshops, and ongoing support resources. This helps everyone feel comfortable using the new tools.

Focus on User Adoption, Not Just Features

Training shouldn’t just explain how the software works. It should focus on how the new system will benefit employees in their daily tasks as well as improve
workflow efficiency. If employees don’t adopt the tech well, you don’t see its full benefits.

Embrace Change Management

Communicate the “why” behind the change. Explain how the new technology will make everyone’s jobs easier as well as ultimately benefit the company as a whole. Encourage open communication and address concerns throughout the transition.

The Takeaway

New technology is a powerful tool, but it’s only as valuable as its users. Prioritize employee training and change management. This will help you bridge the gap between a shiny new system and a real return on investment.

Happy, well-trained employees using the right tools are your secret weapon. They can help you maximize efficiency, boost morale, and stay ahead of the curve. Don’t let a lack of training turn your tech upgrade into a financial drain.

Need Help With Technology Training?

Efficiency and productivity improvements are the goals of most technology transformations. We can help you meet your tech goals with staff training. We can tailor training and support to your needs, as well as helping your team excel with new tech and existing tools.

Are you ready to discuss a tailored tech training plan for your staff?

—

Featured Image Credit

This Article has been Republished with Permission from .

Subscribe To Our Newsletter

Get updates and learn from the best

More To Explore

Cybersecurity

Protect Yourself: 8 Steps to Take When You Get a Notice Your Data Was Breached

When it happens, you feel powerless. You get an email or letter from a business saying someone breached your data. It happens all too often today. Data breaches happen at banks, online sites like Facebook, and ecommerce stores. Not only that, but governments are also victims. This leaves things like your address, SSN, and credit card details exposed to thieves. A business getting hacked is something you have little control over. But you can take important steps afterwards. We’ve outlined the most important things to do below. These steps can help you mitigate the financial losses. Change Your Passwords The very first thing you should do is change your passwords. Change the password for the service that sent you the breach notification first. Then, change it for any logins using the same password. This is one of the reasons it’s a best practice to use unique logins for every site. Many people get in the habit of using the same password in several places. This leaves more than the single breached login at risk. Use a password manager to help you create strong passwords. You only need to remember one to access all the others. Enable Multifactor Authentication (MFA) Multifactor authentication can keep accounts secure, even if a hacker stole the password. Enable it for the breached service. Then, ensure you have MFA activated for all other logins, where possible. MFA is also called two-factor authentication or two-step verification. Common forms of MFA are: Check Your Bank Accounts If payment card details were breached, check bank accounts. You’ll want to watch these for several weeks for fraudulent charges. Report the breach to your bank to have them issue you a new card, if needed. Notify your bank about the 3rd party data breach. This can help keep you from being held responsible for fraudulent charges. It’s good to get out ahead of it. Your bank can then help you with appropriate steps to avoid fraud. Freeze Your Credit Online criminals will often sell breached personal details. These details can enable someone to take out credit in your name. Contact the three credit agencies. They each have ways to freeze your credit to protect you. You can do this right on their websites. The three credit agencies are: Carefully Review the Breach Notification It’s important to understand exactly how the data breach may impact you. Review the notice you received. Additionally, look for updates on the company website. These are the things you should be looking for: Regularly check the company’s website. Often, they don’t immediately know how far reaching the breach is. You may check back later and find out other types of sensitive data were exposed. Get Good Cybersecurity Protections Make sure you protect your device and network. There are some simple tools you can use to beef up personal device security. These include: Another good protection you can use is a VPN. This helps mask your traffic. It is especially helpful if you’re using a public Wi-Fi. VPNs are easy to use. You can use VPNs for both computers and mobile devices. Be On the Lookout for Phishing Scams Emails are often exposed in data breaches. This means you may receive an uptick in phishing emails. Phishing is very convincing since criminals have AI at their disposal. Phishing emails often are hard to spot from the real thing. Stay ultra-aware of any unexpected emails. Follow best practices to avoid becoming a phishing victim: Make Sure to Update Software & Systems Hackers often exploit unpatched vulnerabilities. How do you get unpatched vulnerabilities? Most times it’s from failing to keep software updated. Make sure to update your device operating system. Update all apps or software on your devices. Update firmware for routers and printers. Update firmware for smart devices. There are so many updates we need to do with our electronics. Automating your updates is a good way to stay protected. Managed Security Services You Can Count On Managed services can keep you protected at work and home. Need help improving device security? We’ll be happy to discuss our options. Contact us today to schedule a chat about device security. — Featured Image Credit This Article has been Republished with Permission from The Technology Press.

Josh December 20, 2024

New Technology

How Can Small Businesses Embrace the Cashless Revolution?

The world has gone digital. We see it everywhere people shop for goods and services. Cash, check, or debit used to be the norm. Now, there are payment wallets that people expect businesses to accept. They include things like Apple Pay, Google Pay, PayPal and more. Small businesses need to keep pace with these new methods of payment. It’s essential to adapt to stay competitive. You can easily lose business if people can’t pay the way they like. As a trusted managed IT service provider, we’re here to help. Many of our clients are navigating this shift to cashless wallets. We’ll help you find solutions to ensure your business thrives in the cashless era. Why Go Cashless? It’s not just about convenience; it’s about meeting customer expectations. People want fast, easy, and secure payment options. The pandemic accelerated this trend. Now, consumers expect businesses to offer digital payments in several forms. Here’s why going cashless is crucial: Forty-six percent of US respondents have used a form of contactless payment in the last 7 days. That number is 80% for the UK and 69% for Australia. Benefits of Cashless Payments Going cashless isn’t just about adapting; it offers real advantages. These advantages can mean more business for you. This factor helps pay for any expense to set up cashless systems. Key Steps to Go Cashless Ready to make the switch to a more cashless business? Want to embrace new forms of digital payments? Here’s a step-by-step guide to help you get started. Step 1: Choose the Right Payment Solutions Select payment methods that align with your customers’ preferences. Do your research by sending customers a survey. Start with the three most popular methods. You can then branch out from there. Make sure to check transaction fees. You want to keep those in mind as you add new payment options. You may need to upcharge for a certain payment service. Or you may find a wallet is cheaper for you to take than a traditional card. Step 2: Educate Your Customers Let customers know about your new cashless options. Offer incentives to encourage adoption. Get the word out over social media and through any mailing lists you have. Do this regularly and often. People’s attention spans are short these days. Keep a payment options post in your social media rotation. Also, include acceptable payment options on invoices. You may attract new business as word spreads among friends and family. Step 3: Strengthen Security Measures Protect your business and customers from fraud with robust security measures. Make sure your point-of-sale devices are on a secure network. Use strong passwords and MFA to protect system logins. Step 4: Watch Transactions and Customer Trends A nice thing about cashless systems is that they generate helpful data. Analyze data to optimize your payment processes and identify opportunities. You can gain detailed insights into things like: Step 5. Plan for the Future Stay updated on payment trends and be prepared to adapt as needed. Add new ones that seem to be picking up steam. Continue to survey customers on their favorite payment options. You can often get your best ideas from customer feedback. Need Some Help Embracing Digital Payment Systems? The cashless revolution is here. It’s time for small businesses to embrace it. By adopting digital payments, you can enhance your customer experience as well as improve efficiency and reduce costs. As your trusted IT partner, we’re here to support you every step of the way. Let’s make the transition to cashless payments a seamless one for your business. Reach out by phone or email to schedule a chat today. — Featured Image Credit This Article has been Republished with Permission from The Technology Press.

Josh December 15, 2024